Termination of GAICA Flex Prepaid Card Service

Updated: July 17, 2024

Thank you for using GAICA Flex Prepaid Card.

Please be informed that All GAICA Flex Prepaid Card services will be terminated.
The following are the procedures and details for the termination.
Please confirm the information carefully. We sincerely apologize for the inconvenience caused and appreciate your understanding and cooperation.

- The "GAICA Flex Prepaid Card" is issued by SBI Shinsei Bank Group member, APLUS Co., Ltd. (hereinafter "APLUS").

The following dates and time are in Japan Standard Time.

Schedule of Termination of GAICA Flex Prepaid Card Service

Services and Support Termination Date
1 Issuing a New Card Saturday, October 28, 2023 (Finished)
2 Loading Funds Tuesday, January 30, 2024 (Finished)
3 Card services (overseas ATMs, shopping and contactless payments) Sunday, March 31, 2024 (Finished)
4 Ancillary Services Sunday, March 31, 2024 (Finished)
5 Customer Desk Dedicated for Lost/Stolen Cards Sunday, March 31, 2024 (Finished)
6 All Features and Services Friday, May 31, 2024 (Finished)
7 APLUS Member-Only Site Friday, June 28, 2024 (Finished)
8 GAICA Customer Desk Monday, July 1, 2024 (Finished)

The services and support will be available until 23:59 on the termination date.

Refund of the money loaded to GAICA Flex Prepaid Card

The details will be sent to your registered email address in November 2023 from APLUS.

To refund your balance with both GAICA and GAICA (Flex) Prepaid Card.

https://www.gaica.jp/e/guide/

Summary of the termination

Discontinuation of card issuance
Requests for issuing new cards will be discontinued on Saturday, October 28, 2023.

  • Requests for issuing a new card: Available until Saturday, October 28, 2023
  • Renewed cards: Renewed cards of cards expiring in or before October 2023 will be issued. Cards expiring in or after November 2023 will not be renewed.

Termination of fund loading (Finished)

The fund Loading function from your SBI Shinsei Bank’s PowerFlex account will be terminated on Tuesday, January 30, 2024. The fund loading function is available until Tuesday, January 30, 2024.

Discontinuation of services (Finished)

Payments at VISA merchants in and outside Japan, withdrawals using ATMs overseas and contactless payments will be terminated on Sunday, March 31, 2024.

The services will be unavailable regardless of the expiry date on your card.

Termination of the customer desk dedicated for lost/stolen cards (Finished)

Use of all GAICA Prepaid Card will be terminated on Sunday, March 31, 2024. The customer desk dedicated to lost/stolen cards will therefore be closed on the same day.

The point of contact for inquiries on and after Monday, April 1, 2024 will be announced separately.

Discarding your card

Please cut up and discard your card at your own discretion.

The parts of the card linked to your identity such as name, card number, expiry date, security code, signature, magnetic stripe and IC chip, should be cut up into small pieces.

Discontinuation and termination of all functions and services (Finished)

All GAICA Flex Prepaid Card functions and services will be discontinued and terminated on Friday, May 31, 2024.

Viewing and saving of card transaction statements will be terminated on Friday, June 28, 2024, when the APLUS member-only site is closed.

Inquiries after GAICA Customer Desk is closed (Finished)

GAICA Customer Desk will be closed on 5:30 p.m.on Monday, July 1, 2024.

The point of contact for inquiries including inquires regarding failure of refunds to card balance by termination will be announced separately.

Request related to the termination

Regarding transactions with merchants that do not accept prepaid cards (e.g., subscription).

Even though VISA is available at stores including online stores worldwide, GAICA Flex Prepaid Card is not available for payments of monthly fees and usage fees under the current contract. Please terminate your contract if you use GAICA Flex Prepaid Card for these services.

Examples: Public utility (electricity, gas and water), telecommunication (payments for internet providers, satellite broadcasting and CATV), newspaper subscription (including electronic newspapers), insurance premium, tuition for correspondence education and other monthly membership fees

Regarding the terms for Silver Stage for the Step Up Program using "GAICA Flex Prepaid Card"

Preferential service for the Silver stage will be available to the end of January 2026. The eligibility requirement and the applicable term will be as follows.

When you shop over 100,000 yen in and outside of Japan on the last month Applicable terms for Silver stage
Transactions made in March 2024
(Judged on April 2024)
May 2024 - End of January 2026
When you shop over 100,000 yen in and outside of Japan on the last month
Transactions made in March 2024
(Judged on April 2024)
Applicable terms for Silver stage
May 2024 - End of January 2026
When spending over 30,000JPY domestic/overseas on the last month during the period of your initial account opening month to the 5th month Applicable terms for Silver stage
Transactions made between October 2023 to February 2024 (Judged on March 2024 ) April 2024 - End of January 2026
When spending over 30,000JPY domestic/overseas on the last month during the period of your initial account opening month to the 5th month
Transactions made between October 2023 to February 2024 (Judged on March 2024)
Applicable terms for Silver stage
April 2024 - End of January 2026

For details about Step Up Program

Regarding the Cash back of loading fee in a foreign currency for customers whose stage is Silver or over for the Step Up Program (Finished)

The foreign currency loading fee for customers whose stage is Silver or over will be refunded by the end of the month following the loading in foreign currency.

The loading of the foreign currency will be available to the termination date, Tuesday, January 30, 2024 and the cash-back for the loading fee in a foreign currency will be made by the end of February 2024.

Loading foreign currency Cash back of loading fee in a foreign currency
Tuesday, January 30, 2024
The last day of loading funds
In February 2024 (Finished)
Loading foreign currency
Tuesday, January 30, 2024
The last day of loading funds
Cash back of loading fee in a foreign currency
In February 2024 (Finished)

Please click here regarding the cash back of loading fee in a foreign currency.

For details about GAICA Flex Prepaid Card.

Inquires regarding GAICA Flex Prepaid Card (Finished)

  • Regarding the Schedule of Termination of GAICA Flex Prepaid Card Service

     Please access the form below to inquire. Please enter "GAICA" at the beginning of the "Inquiry(お問合わせ内容)" field.
     APLUS : Inquire form(Japanese site only)

  • Regarding the terms for Silver Stage for the Step Up Program using "GAICA Flex Prepaid Card"
  • Regarding the Cash back of loading fee in foreign currency for customers whose stage is Silver or over for the Step Up Program

     SBI Shinsei Bank : Web Form Consultation

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