Notice of change of operating hours and inquiries for Shinsei PowerCall (call center) due to Coronavirus.

The Common Customer Agreement on PowerFlex Transaction will revised as follows on Wednesday, May 20, 2020.

Effective date

May 20, 2020

Revisions (colored in red)

Common Customer Agreement on PowerFlex Transaction

Before change	After change (on and after May 2020)
10. Cancellation (4) If the PowerFlex account is not used for a designated period and the aggregate balance of debentures, deposits and investment trust does not exceed the amount designated by the Bank, the Bank may suspend the Transaction or cancel the PowerFlex account upon giving the relevant customers notice thereof. The same shall apply when the Bank does so pursuant to applicable laws or ordinances. (5) If there remains an outstanding balance of debentures and/or deposits after the PowerFlex account is cancelled pursuant to the immediately preceding three Paragraphs, or if you request the Bank to cancel this Transaction upon the suspension of this Transaction, you will be requested to make such request to the Bank upon presentation of the Card. In such an event, the Bank may request the relevant customer to submit personal identification documents of the type designated by the Bank or to arrange for a guarantor etc. after the passage of a reasonable period of time. The Bank may not accept the release request for the suspension of the Transaction if there is a reasonable ground for such refusal.	10. Cancellation (4) If the PowerFlex account is not used for a designated period and the aggregate debentures, term deposits, structured deposits and investment trusts does not exceed the amount designated by the Bank have no balance, the Bank may suspend the Transaction. Furthermore, if the balance of the products designated by the Bank such as ordinary deposits does not exceed the amount designated by the Bank, the Bank may cancel the PowerFlex account upon giving the relevant customers notice thereof. The same shall apply when the Bank does so pursuant to applicable laws or ordinances. (5) If there remains an outstanding balance of ~~debentures and/or~~ deposits after the PowerFlex account is cancelled pursuant to the immediately preceding three Paragraphs, or if you request the Bank to cancel this Transaction upon the suspension of this Transaction, you will be requested to make such request to one of the Bank’s branches or the Bank’s Contact Center upon presentation of the Card. In such an event, the Bank may request the relevant customer to submit personal identification documents of the type designated by the Bank or to arrange for a guarantor etc. after the passage of a reasonable period of time. The Bank may not accept the release request for the suspension of the Transaction if there is a reasonable ground for such refusal.

Before change

After change (on and after May 2020)

10. Cancellation
(4) If the PowerFlex account is not used for a designated period and the aggregate balance of debentures, deposits and investment trust does not exceed the amount designated by the Bank, the Bank may suspend the Transaction or cancel the PowerFlex account upon giving the relevant customers notice thereof. The same shall apply when the Bank does so pursuant to applicable laws or ordinances.
(5) If there remains an outstanding balance of debentures and/or deposits after the PowerFlex account is cancelled pursuant to the immediately preceding three Paragraphs, or if you request the Bank to cancel this Transaction upon the suspension of this Transaction, you will be requested to make such request to the Bank upon presentation of the Card. In such an event, the Bank may request the relevant customer to submit personal identification documents of the type designated by the Bank or to arrange for a guarantor etc. after the passage of a reasonable period of time.
The Bank may not accept the release request for the suspension of the Transaction if there is a reasonable ground for such refusal.

10. Cancellation
(4) If the PowerFlex account is not used for a designated period and the aggregate debentures, term deposits, structured deposits and investment trusts does not exceed the amount designated by the Bank have no balance, the Bank may suspend the Transaction. Furthermore, if the balance of the products designated by the Bank such as ordinary deposits does not exceed the amount designated by the Bank, the Bank may cancel the PowerFlex account upon giving the relevant customers notice thereof. The same shall apply when the Bank does so pursuant to applicable laws or ordinances.

(5) If there remains an outstanding balance of ~~debentures and/or~~ deposits after the PowerFlex account is cancelled pursuant to the immediately preceding three Paragraphs, or if you request the Bank to cancel this Transaction upon the suspension of this Transaction, you will be requested to make such request to one of the Bank’s branches or the Bank’s Contact Center upon presentation of the Card. In such an event, the Bank may request the relevant customer to submit personal identification documents of the type designated by the Bank or to arrange for a guarantor etc. after the passage of a reasonable period of time.
The Bank may not accept the release request for the suspension of the Transaction if there is a reasonable ground for such refusal.

Revision to the Common Customer Agreement on PowerFlex Transaction

Effective date

Revisions (colored in red)