Service and Maintenance information

INDEX

Internet Banking [PowerDirect]

Maintenance period Unavailable service
1:00 - 6:00 Sunday, June 23, 2024 Online banking services, i.e. All services available on PowerDirect and all its related apps.
14:30 Friday, July 12, 2024 -
8:00 Tuesday, July 16, 2024
Only transfer service

■ Regular maintenance

Maintenance period Unavailable service
Every Monday to Friday 23:50 - 0:05
Every Saturday and Sunday 23:50 - 5:00
However, the following specific dates are as follows.
Sunday (if the next Monday is a national holiday or transfer holiday.) 23:50 - 0:20
New Year holidays or GW 12/31-1/3、5/2-5/5(※1)23:50 - 4:00

Account confirmation service for transfer
Transfers can be accepted, but not immediately, and will be handled during the day of the "transfer date" confirmed at the time of acceptance.

Every Saturday 23:59 - 8:00
  • Change Name / Address / Phone number
  • Register My Number
  • Renew Residence Card
  • Alert E-mail Address Register / Change
  • Investment trust (Financial Instruments Intermediary Service)
  • Bond (Financial Instruments Intermediary Service)
The 2nd Sunday of every month from 0:30 to 6:00 the next day

Online banking services, i.e. All services available on PowerDirect and all its related apps.

The last Sunday of every month from 0:30 to 6:00 the next day
  • 1 If 1/3 is Saturday or Sunday, it will be from 23:50 to 5:00 the next day, just like regular Saturday and Sunday
    If 5/2-5/5 is Saturday, it will be from 23:50 to 5:00 the next day as usual Saturday
  • The scheduled maintenance time(s) may vary slightly.

ATM

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 3:00 to 4:00 the next day

During the maintenance, SBI Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs / LAWSON ATMs / E-net ATMs / J-Debit Service

- Seven Bank ATM(Card Loan L and SBI Shinsei Bank Card Loan are unavailable.)
- During the time zone, the following services are out of service.
View / MICS alliance ATM / PatSat ATM

The last Sunday of every month from 3:00 to 4:00 the next day
  • The scheduled maintenance time(s) may vary slightly.

Call Center [PowerCall]

Maintenance period Unavailable service
1:00 - 6:00 Sunday, June 23, 2024
  • Pin change
  • Yen Balance Inquiry, Time Deposit Open
  • Foreign currency Balance Inquiry, buying and selling, rate inquiry
  • Reset PowerDirect Password

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 0:30 to 6:00 the next day
  • Pin change
  • Yen Balance Inquiry, Time Deposit Open
  • Foreign currency Balance Inquiry, buying and selling, rate inquiry
  • Reset PowerDirect Password
The last Sunday of every month from 0:30 to 6:00 the next day
  • The scheduled maintenance time(s) may vary slightly.

GAICA Flex prepaid card

Maintenance period Unavailable service
1:00 - 6:00 Sunday, June 23, 2024
  • Account Statement Inquiry

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 0:30 to 6:00 the next day
  • Loading
  • Unloading money
  • Auto Reload
  • Monthly auto Reload
The last Sunday of every month from 0:30 to 6:00 the next day
  • The scheduled maintenance time(s) may vary slightly.
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