Service and Maintenance information

INDEX

Internet Banking [PowerDirect]

Maintenance period Unavailable service
0:30 - 6:00 Sunday, July 19, 2026

Online banking services, i.e. All services available on PowerDirect and all its related apps.
0:30 - 7:00 Sunday, July 26, 2026
14:30 Friday, July 17, 2026 - 8:00 Tuesday, July 21, 2026（Outgoing fund transfers）

Funds transfer services (both incoming and outgoing) will be unavailable during the maintenance period.

- Transfers from other banks will not be credited immediately and will be processed sequentially after the maintenance is completed.
- Cotra (money transfer service) via the SBI Shinsei Bank app will remain available.

15:30 Friday, July 17, 2026 - 8:30 Tuesday, July 21, 2026（Incoming fund transfers）
12:00 - 0:00 Saturday, July 18, 2026

Login to the Monex's website (Single Sign-on)

■ Regular maintenance

Maintenance period Unavailable service
Every Monday to Friday 23:50 - 0:05
Every Saturday and Sunday 23:50 - 5:00
However, the following specific dates are as follows.
Sunday (if the next Monday is a national holiday or transfer holiday.) 23:50 - 0:20
New Year holidays or GW 12/31-1/3、5/2-5/5（※1）23:50 - 4:00

Account confirmation service for transfer
Transfers can be accepted, but not immediately, and will be handled during the day of the "transfer date" confirmed at the time of acceptance.

The 2nd Sunday of every month from 0:30 to 6:00 the next day

Online banking services, i.e. All services available on PowerDirect and all its related apps.
The last Sunday of every month from 0:30 to 6:00 the next day
The 1st day of every month from 0:00 to 4:00
  • If this maintenance period overlaps with other scheduled maintenance, the latter will take precedence.

During this time, transactions may be temporarily unavailable.
If you experience any issues, please wait a few minutes before trying again.
  • 1 If 1/3 is Saturday or Sunday, it will be from 23:50 to 5:00 the next day, just like regular Saturday and Sunday
    If 5/2-5/5 is Saturday, it will be from 23:50 to 5:00 the next day as usual Saturday
  • The scheduled maintenance time(s) may vary slightly.

App

Maintenance period Unavailable service
0:30 - 6:00 Sunday, July 19, 2026

SBI Shinsei Bank App
0:30 - 7:00 Sunday, July 26, 2026

ATM

Maintenance period Unavailable service
2:00 - 5:00 Sunday, July 26, 2026

During the maintenance, SBI Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / LAWSON ATMs / E-net ATMs / AEON Bank ATMs / VIEW ALTTE (JR East Japan Railway ATMs) / J-Debit Service / Beneficiary Account Verification Service

- Seven Bank ATM(Card Loan L and SBI Shinsei Bank Card Loan are unavailable.)

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 3:00 to 4:00 the next day

During the maintenance, SBI Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / LAWSON ATMs / E-net ATMs / AEON Bank ATMs / J-Debit Service / Beneficiary Account Verification Service

- Seven Bank ATM(Card Loan L and SBI Shinsei Bank Card Loan are unavailable.)
- During the time zone, the following services are out of service.
VIEW ALTTE (JR East Japan Railway ATMs) / MICS alliance ATM / PatSat ATM

The last Sunday of every month from 3:00 to 4:00 the next day
The 1st day of every month from 0:00 to 4:00
  • If this maintenance period overlaps with other scheduled maintenance, the latter will take precedence.

During this time, transactions may be temporarily unavailable.
If you experience any issues, please wait a few minutes before trying again.
  • The scheduled maintenance time(s) may vary slightly.

Call Center [PowerCall]

Maintenance period Unavailable service
0:30 - 6:00 Sunday, July 19, 2026

Pin change
0:30 - 7:00 Sunday, July 26, 2026

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 0:30 to 6:00 the next day

Pin change
The last Sunday of every month from 0:30 to 6:00 the next day
  • The scheduled maintenance time(s) may vary slightly.
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