Our branches and Contact Center (PowerCall) are currently experiencing extremely high call volumes and we sincerely apologize for any inconvenience this may cause. Please note that the SBI Shinsei Bank app is available in Japanese only. For instructions on how to register Smartphone Authentication (FIDO) in Japanese, please refer to the page below.

How to Register Smartphone Authentication (FIDO)

Smartphone Authentication (FIDO) is required to use the SBI Shinsei Bank app. However, PowerDirect (internet banking) can be used regardless of the authentication method.

Smartphone Authentication(FIDO)
for SBI Shinsei Bank App

What is Smartphone Authentication (FIDO)?

Smartphone Authentication (FIDO) is a free service that helps protect transactions such as fund transfers. When you initiate a fund transfer on a PC or smartphone, a push notification is sent to the SBI Shinsei Bank app where Smartphone Authentication (FIDO) is registered. The transaction is completed after you approve the notification, helping prevent unauthorized transactions.

Note: New registrations for Smartphone Authentication (VIP Access) are no longer available following the introduction of Smartphone Authentication (FIDO). VIP Access will be discontinued in stages, so please switch to Smartphone Authentication (FIDO).
The Smartphone Authentication app is available in Japanese only.

Registration of Smartphone Authentication (FIDO)

To use Smartphone Authentication, advance registration is required.
Please refer to the information below for registration of Smartphone Authentication. (Only 1 smartphone can be registered per account.)

STEP1Download SBI Shinsei Bank app.

STEP2Log in to SBI Shinsei Bank app.

STEP3Identity can be verified using the Individual Number Card (My Number Card), a Japanese driver’s license or Residence Card.

STEP4Once verified, Smartphone Authentication will be ready to use.

SBI Shinsei Bank App User Guide First-Time Login (Smartphone Authentication Setup) and Logout (Japanese only)

How to download app

To use Smartphone Authentication (FIDO), download and use the SBI Shinsei Bank app. Please check whether your smartphone is compatible on the app download page.

Version:3.9.0

iPhone User

Scan the two-dimensional code above to access the download site or search for “SBI新生銀行” on the Apple App Store.

Android User

Scan the two-dimensional code above to access the download site, or search for “SBI新生銀行” on Google Play.

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・"Google Play", the "Google Play logo" and "Android" are trademarks or registered trademarks of Google Inc.

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services, and transactions.

Smartphone Authentication(FIDO)for SBI Shinsei Bank App