Enjoy the benefits of the PowerFlex
Free ATM fees
Access our partner convenience stores' ATMs 24/7 for free.*1
Internet Banking
Access your account whenever and wherever you want.*2
Bilingual Service
English internet banking and customer support available via Webform and Call Back Reservation Form.
Free Domestic
online
transfer
At least one free domestic online transfer per month.*3
- ATM operating hours may differ depending on business hours of the building in which the ATM is installed and system maintenance of SBI Shinsei Bank or partners.
- Due to system maintenance, there are times when this service is unavailable.
- More details about the Preferencial services, Step Up Program
What's new
- November 27, 2024
- Notice regarding the Relocation of Shibuya Financial Center
- November 27, 2024
- Notice regarding the Relocation of Omiya Financial Center
- November 18, 2024
- Introduction of Navi Dial for the Contact Center
- October 25, 2024
- Notice regarding the Relocation of Namba Financial Center
- October 1, 2024
- Regarding the termination of English support for PowerCall
Frequently Asked Questions
- Can I receive funds from overseas?
- How do I change my address/phone number ?
- I forgot my "PowerDirect password" or what should I do if I’m locked out of the Internet Bank?
- How should I terminate my account from overseas?
- I am leaving Japan and want to terminate my account but do not have an account for receiving the balance in my account. What should I do with the balance?
- 【Residence card】How can I submit updated information of my residence card?
Introductory Help Videos & How-to Guide
The videos will be played on an external website (PIP-Maker).
Services at our branches are mainly provided in Japanese. Some branches have English speaking staff, but they may not always be available. If you have concerns about communication, we recommend visiting a branch with someone who can understand Japanese. We appreciate your understanding.
Some of our financial products are subject to risk, including possible loss of the principal amount invested. Before purchasing any of our financial products please ensure you carefully read and understand the relevant product description in Japanese. The product description provides details of the risks, fees, and charges etc. that each product entails.
If there is any discrepancy between Japanese and English, the Japanese takes precedence over the English.